Privacy Policy
Last updated: August 18, 2026
Remember Their Paws respects your privacy. This policy explains the information we may collect when you visit RememberTheirPaws.com, contact us, or work with us to create a memorial.
Information you provide
When you contact us or begin a memorial project, we may receive information such as your name, email address, messages, and other contact information you choose to provide.
You may also provide photographs, videos, stories, recordings, pet information, family contributions, and other materials needed to create your memorial.
Website analytics and technical information
We use a self-hosted instance of Umami Analytics to understand general website activity, such as page views, referring websites, browser and device types, operating systems, and country-level location.
Umami does not use cookies, does not track visitors across websites, and does not store personal information or IP addresses. Analytics data remains on infrastructure we control.
Our hosting provider may also automatically process standard technical information such as IP addresses, requested pages, timestamps, and security logs as necessary to operate, maintain, and protect the website.
How information is used
We may use information you provide to:
- Respond to inquiries.
- Create, revise, host, maintain, and deliver memorial projects.
- Communicate with you about your project.
- Provide requested hosting or domain-related services.
- Maintain appropriate business and transaction records.
- Improve and secure our website and services.
Pet photos, videos, stories, and memorial content
You retain ownership of photographs, videos, stories, recordings, and other original materials you provide.
By providing materials to Remember Their Paws, you give us permission to use those materials as reasonably necessary to create, revise, host, maintain, archive, and deliver your memorial.
We do not claim ownership of your original content.
We will not use a completed memorial, customer-provided photographs, videos, stories, or other personal memorial content as public examples, advertising, social media content, or promotional material without permission.
Payments
Payment information may be processed by third-party payment or financial service providers when necessary to complete a transaction.
Remember Their Paws may retain transaction information needed for business, accounting, or recordkeeping purposes.
Sharing
We do not sell personal information.
Information may be shared with or processed by service providers when reasonably necessary to operate the website or deliver a memorial. These may include hosting, domain registration, email, file storage, payment, and related technology providers.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of Remember Their Paws, our customers, or others.
Data retention
Information may be retained for as long as reasonably necessary to:
- Provide and maintain your memorial.
- Complete requested services.
- Maintain business and transaction records.
- Resolve disputes.
- Meet legal or accounting obligations.
Memorial content may also remain in backups for a limited period after deletion from active systems.
Your requests
You may contact us to ask about personal information or memorial materials we maintain, or to request corrections or deletion when appropriate.
Requests may be sent to support@remembertheirpaws.com.
Certain information may need to be retained when required for legitimate business, accounting, security, or legal purposes.
Third-party websites
Our website or memorials may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to this policy
We may update this Privacy Policy as our services change. The “Last updated” date above will reflect the most recent revision.
Contact
Questions about this Privacy Policy may be sent to: